Reset MFA

Reset MFA if you have lost access to the codes

Updated over a week ago

If you need to reset MFA because you no longer have access to the MFA refreshing codes in app, you will need to contact support.
You can make a request to reset your MFA. As part of your request, you will need to submit a selfie of you holding a note with today's date and the text "MFA". This is to ensure that it is actually you that is resetting your MFA.

Reach out to support using the support hub.

Select MFA

Select I need to reset MFA

Select Make a request

This request is where you will be submitting information to reset your MFA including the required selfie.
Once submitted, the team will get back to you once your request has been reviewed.

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